bt77 Privacy Policy

bt77 is a mobile-based online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the storage and use of personal information generated or provided by you through your use of our website, app, and related services.

"Personal information" as described in this policy means any information that can identify a specific individual — such as name, mobile number, email address, date of birth, financial transaction details, or technical device-related information.

bt77 believes that protecting user privacy is a fundamental responsibility. We never sell or transfer your personal information to any third party without your permission.

bt77 collects the following types of information:

2.1 Registration and Account Information

• Full name and username
• Date of birth — for age verification purposes (21+ confirmation)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)

2.2 Identity Verification (KYC) Information

• National ID card (NID) or passport copy
• Proof of address documents (where applicable)
• Photo or selfie — for identity confirmation

2.3 Financial Transaction Information

• bKash, Nagad, or Rocket account number (partial, in secured form)
• Deposit and withdrawal amounts and date-time
• Transaction reference ID

2.4 Gaming and Platform Activity Information

• Betting history, game session data, and results
• Bonus and promotion usage records
• Customer support contact history (live chat logs)

2.5 Technical and Device Information

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookies and session tokens
• Time spent on site, pages visited, and click patterns

bt77 uses your information only for the following legitimate purposes:

• Account Management: Completing your registration process, ensuring login security, and keeping your account secure.
• Age and Identity Verification: Ensuring that only those aged 21 or above are able to use the platform.
• Financial Transaction Processing: Completing deposits and withdrawals smoothly and maintaining transaction security.
• Fraud and Scam Prevention: Detecting suspicious activity and preventing account misuse.
• Customer Support: Resolving your issues and providing necessary assistance.
• Responsible Gaming: Monitoring excessive gaming tendencies and providing support.
• Service Improvement: Analyzing user experience to further improve the platform.
• Legal Compliance: Complying with applicable laws and regulations.

bt77 follows industry-standard technology and processes to protect your personal information. Our security framework is as follows:

4.1 Technical Security

• SSL/TLS encryption is used for all data transmissions.
• Passwords and sensitive information are stored using one-way hashing algorithms.
• Firewalls and intrusion detection systems are active on servers and databases.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organizational Security

• Only authorized personnel have access to the information they need.
• All staff are trained on privacy and data protection.
• An incident response plan is in place for prompt action in the event of a data breach.

4.3 Data Retention Period

Your information is retained while your account is active and for a defined period after account closure as required by law. After the applicable period, information is securely deleted or anonymized.

bt77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

When completing transactions via bKash, Nagad, and Rocket, relevant transaction information is shared with these payment providers. Each partner's own privacy policy applies.

5.2 Legal Obligations

Information may be provided to fulfill court orders, lawful requests from government authorities, or obligations under applicable law.

5.3 Fraud Prevention

Relevant information may be shared with specialist organizations involved in preventing suspicious activity in order to protect user accounts or funds.

5.4 Corporate Restructuring

In the event of a business merger or acquisition, user information may be transferred as part of the assets. Users will be properly notified in advance of any such change.

Cookies and similar technologies are used on the bt77 website and platform. Cookies are small text files stored on your device that help us improve our service quality.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and the basic functioning of the platform. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and recent activity, making your experience more convenient.

6.3 Analytics Cookies

Anonymous data is collected to understand how the platform is used. This information is used to improve the overall quality of the service.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

As a bt77 user, you have the following rights:

• Access: The right to request a copy of your personal information stored with us.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information within the limits of legal obligations.
• Objection to Processing: The right to request that your information not be used for marketing communications.
• Portability: The right to receive your information in a structured, commonly readable format.
• Account Closure: The right to close your account at any time (subject to legal and financial obligations).

To exercise any of the above rights, contact our customer support team: [email protected]

bt77 is a responsible gaming platform. Only individuals aged 21 or above may register and use this platform.

We do not intentionally collect any personal information from minors. If an account is confirmed to belong to a minor, it will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

bt77 is primarily operated to serve users in Bangladesh. However, your information may be processed internationally due to the location of our server infrastructure or technology partners.

For any such transfer, we ensure that an equivalent standard of data protection is maintained in the destination country or organization. International data protection is ensured through contractual safeguards, encryption, and strict access controls.

As part of bt77's responsible gaming commitment, we monitor users' gaming patterns. The purpose of this monitoring is to identify problematic gaming tendencies at an early stage and provide support in a timely manner.

Information collected for this purpose is used solely for the benefit of the user. For more details on responsible gaming, visit our Responsible Gaming page.

bt77 reserves the right to update or amend this privacy policy at any time. In the case of significant changes, users will be notified in the following ways:

• A clear notice within the platform
• Direct communication to the registered email (where applicable)
• A change to the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy. If you object to a policy change, you have the right to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We aim to process your request as quickly as possible, generally within business days.